Customer Testimonials
Had a seasonal tire change on my Levante, worked with Nasreen. She was professional and made the whole customer experience amazing. Definitely would recommend dealership and the service department for their professionalism.
I have used this Maserati service in Kirkland for the past five years and they have gradually gotten better, so I now feel comfortable recommending them. Took me car in yesterday for its fifth service and they took care of my car the way I would…what makes the difference is when they go the extra mile to make you feel valued…like wasn’t expecting my floor mats to be cleaned or the inside of the car this was a delightful surprise 😁
Great customer service. They went above and beyond to get it right and work with my personal schedule. Car is running like it should and I couldn't be happier.
They really go above and beyond here! I'm always pleased with the quality of service and the friendliness of the staff. I always leave feeling like I got a great deal.
Had my Alfa In for warranty work and a piece of mind radiator check, easy to make an appointment, got in on a Tuesday, and the car was done the next day, friendly people/ service writers. Was able to get a loaner, so it all worked out great.
Had an amazing day today!!! At Fiat Alpha Romero Maserati, in Kirkland. I bought a car that I was proud of and for the 1st time ever I was smiling at a car lot so pleased with this purchase 😁 The General Manager Steve , Sales, and Finace, worked together in helping me and family with our needs to make the perfect purchase. Best experience I've ever had . What I learned today is: the're are very good people that sale cars and run amazing business, they care about people and how they feel. I will forever be grateful for all ...
Walked in as a potential buyer, walked out with a fabulous pre owned 2019 Stelvio. Frank, Aaron and Aaron the GM treated us with the utmost respect and professional customer experience we expect when buying a premium product. Painless and efficient purchasing process from beginning to end!
I have been coming here for ten years. I have had some mixed experiences. I won’t lie. Jonathan was a terrific service advisor. He was professional and seemed trustworthy. Since Fiat is basically dead in the US I don’t think we will be back. Parts are already hard to come by, so our old 500C is going to have to be retired.
My car was in need of an oil change. Abarth engine compartments are cozy and the oil filter isn’t easy to reach. Due to several unsatisfactory service visits at a different Fiat dealership, I made an appointment at Reardon Fiat. Although I was a little apprehensive at first, Service Advisors Piper and Nasreen went the proverbial extra mile to hear and understand my concerns. In addition to the oil change, and new wiper blades, they also provided a very fair price for changing spark plugs, and filters. Service Tech Brent also highlighted the need for some urgent repairs, and ...
They have kept me and my family's cars going for years. Never a big issue, and the little ones mostly get disappeared... We're very happy.
Aaron is a great sales person. I bought a used Maserati Quattro from him in Dec 2021. He is professional, helpful, kind and works to understand your needs. The service team is amazing too, helped me put the license tabs easily and efficiently.
This is the second time in for an oil and filter change including tire rotation for my 2019 124 Spider Abarth. The service people are very friendly and professional, answering all my questions, with a car wash to top it off.
Had a great experience with service department. Friendly, professional. Happy with the result. I’ve been taking the Spider here for years snd will continue to do so.
The staff is friendly but professional, accommodating to scheduling issues, the car was clean and the service was done well and on time. The bottom line is that my Giulia rocks and purrs in performance mode!
Fantastic team. New manager is exceptional. She went above and beyond to ensure a seamless, quality, professional experience. In LOVE with my new Stelvio Ti.
Jonathan provided great customer service when I brought my car in for a service. They were a few technicians down so the car was ready the day after, but that was communicated at the outset and wasn’t an issue. The only issue I have is that I wish some of the other staff wore their masks properly. Overall, it was a good and painless experience.
Waited for the allotted time I was told. The mechanic came out right away to check in with me. The Kirkland shop is great and has loaner cars.
Made apt they were on time friendly had a reserved rental car for the day provided with $15 fee very nice. The car was ready on time had a great experience! Thanks so much !
Everyone was very friendly. They are quite busy and were running behind, so called to let me know and ask if I wanted to reschedule, which I did. I appreciated them letting me know.
Excellent service on my Fiat! Washed my car; gave a check up and filled my tires at no charge! Wow! So quick and accommodating. Always reasonable and excellent.
Treated fairly and none of the typical slimy tactics I've experienced at other dealers. The young sales guy (Josiah?) was pleasure to work with. Finance guy didn't push add ons. Would buy from them again.
Service department did an excellent work on my fiat. Eric suggested a loaner so they could keep my car and do the work I was going to schedule at a later time. Eric was a pleasure to work with and he had excellent customer service. Thanks Pam
Polite, personable and capable! Greeted us at the door seemingly enjoyed their job and there was no waiting. Felt confident they could work on Fiats and was pleased with what work they did do.
Awesome Team. Awesome contact. Amazing Service and Support. These guys are great. I dealt with Joe, He was pleasant, helpful but has great boundaries. Thanks
The Kirkland Alfa Romeo service department is awesome! Clean, very well organized, and they always go above and beyond. Joe is my service advisor and he gets an A-+
I took my Fiat in for its first service, friendly, fast and efficient as always. My experience with the dealership has been the best experience I have ever had in buying my cars.
Work was flawless, as usual. I misunderstood something and was shamefully upset with some innocent people. I was treated respectfully throughout, given a more gentle response than I deserved, and left completely satisfied. It's good they're SO good, or my embarrassment wouldn't let me go back.
Very easy to deal with, no high pressure and very friendly staff and very accommodating. Would definitely buy there in the future when buying my next car
Great experience from start to finish. Excellent customer service, always treaded with high integrity and no games or hidden agendas, sales team is one of the best I have dealt with and will sure give them future business. Well recommended.
Everything was timely and communication was terrific. He told me what to expect and the likely duration of the service. He also explained the nature of the service and the number of miles I need to drive before I brought my car back for the follow up. The waiting room was quite stark, but in Covid mania I guess that is what life is to be.
I brought the car in for a recall notice. Evidently some other services needed to be performed in addition to the recall service. All of this was covered by warranty. Unfortunately this was going to take more time than originally estimated so I was given a loaner car. Everything was taken care of and I received my car the next day. On my agenda is to fill my garage with an Alfa Romeo and a Maserati. I know where I will go to make the purchase.
Team was great. My window motor broke and they wrapped it with plastic to protect it from the rain and got it in the shop ASAP. Service was great and I am a repeat customer
Aaron and Conner were amazing to work with. Good synergy, Great listeners, transparent and respectful of our time. As an educated consumer, I recommend purchasing the extended warranty and gap insurance for extra piece of mind. The Rairdon Team did a great job on the financial side to make the deal work on both sides which is rare, but the dedication to find a equitable solution is what you get at Rairdon! Fiat.
This is a dealership, unlike other dealerships. The General Manager, Steve, is a man of integrity that understands what it means to stand behind your word. A concept and a trait that is rare in today's business world. You can believe him when he tells you something, and your trust is important to him. Go visit this dealership. Invest in someone that is honest and credible. Reward their choice to stand up for doing the right thing. I am a customer for life.
Extremely nice folks and services to match. Check engine light was diagnosed and repaired. Good place to shop for new and used cars. Nice place.
extremely efficient and kind service. Replacement car ( a Maserati Ghibli) provided for free. Service completed ahead of the scheduled time for delivery. Appointments are confirmed on line and by texts.
The team were able to take my car in immediately even without an appointment. I was given a loaner to use over the weekend so I was not inconvenienced and rcvd a call as soon as the repair was completed.
This was a great buying experience. No pressure, they let me drive the cars I was interested in, negotiating was super smooth and friendly and the trade-in on my old car was more than fair. I drove home after a few hours in a beautiful new Giulia!
Great customer service; I was anxious about the potential cost and extent of repairs my car needed, and the crew at this dealership handled everything efficiently, kindly, and for a reasonable price. Gave my car a great wash for no extra charge and sent me on my way in half the time I thought I’d be there.
Went in for factory recall work. They were very helpful and got me checked in quickly. They followed up with a summary of the planned work and estimated time. The faculties were clean with good signage, hand cleamer, free masks and gloves. The scheduling was light and the furniture distanced. The work was done ahead of schedule and they even washed the car.
Easier to make appointment online than call in. Joe is perfect and very helpful throughout the whole process. Brought my car in for quick check up, Joe helped answering all my questions in detail and great on following up. It is just a bit hard to call in for both part and service department to reschedule or talk to someone regarding ordering and service. Online is a lot easier, but overall, great team and great experience so far.
My buying experience with Connor and the manager was outstanding. Everything was very smooth, felt informed about the car I was interested in. Overall really good, would recommend anyone of my close friends to the dealership!
Aaron was great to work with! Very easy to get the deal done via phone and email. With all the craziness going on it was nice to go through the process with no added stress!
I found myself in Kirkland in the afternoon with some time on my hands and called the service department to see if they could fit me in for a routine lube/oil change. They could, on no notice, so that was great. While there, I realized I needed to be across the lake at a certain time and asked if they could speed it up, which they did. I really appreciated the extra accommodation. Thanks, Joe. Got home in time with my car all checked out. All OK!
I went to park place Ltd yesterday and felt like I was bothering them and wasting their time. Went to Rairdon and Shane Capper and the whole team were exceptional from start to finish. My adult son came by looking as if he didn’t have the means to be at the dealership and received the same service I did! I am a business owner and was very impressed by my experience!
Happy with my buying experience. Highly recommend this dealership for your car buying needs. They also took my existing car and offered to get it dialed in.
Lisa was very nice to deal with. I did not want the process to go back and forth a bunch of times. She was very helpful.
The service department was very professional, particularly my service manager, and completed the repairs on time and provided me with a loaner vehicle for the day. I would highly recommend this dealership.
This is a great place to bring my fiat. Had to drop off my car without an appt., but they fit me in! Helpful and good communication.
Customer service was great, I was able to work out a great deal and it was all completed in a relatively efficient time. Would recommend making a visit for any car shoppers.
The team at Rairdon was extremely helpful and truly committed to understanding my needs and finding a car that is right for me. The team is very friendly and professional. They have a passion for Italian cars and are genuinely interested in finding a deal that is right.
finding vendors in a new town is always challenging but Rairdon’s Maserati allayed any fears we might have had for the care and maintenance of our Fiat 500L; these folks are brilliant, polite and very professional!
Excellent customer service. No pressure. Our salesman was very knowledgeable and helpful in making a well informed decision. Easiest car buying experience ever. Would definitely recommend. Thank you Dennis for the best car buying experience!
I was forced to go to another service center because of the urgent issues involved with my Maserati quattroporte The diagnosis was a damaged cam shaft requiring extensive and expensive repair They were unable to effect repairs due to lack of specialized Maserati tools I had the vehicle towed to Rairdon where the problem was analyzed correctly as a faulty solenoid The repairs were done at a greatly reduced price than anticipated from the initial assessment Additionally it was recommended that worn control arm bushings be replaced to eliminate the creaking rattling and knocking The vehicle is now running like ...
I was pleased to be able to schedule a service online and also meet a service professional on site to explain my needs. They were very helpful, met all my needs and the service was performed very quickly.
While on a different test drive, my wife and I notice the dealership and decided to stop by once we finish it. We meet Josiah Criscuolo. He showed us a 2018 Ghibli which had been returned with less than 100 mi on it. The price was right so we started the process of buying it. He made the process easy and covenant. We was able leave and summit some of the paper work by email. They called the next day inviting us back to close the deal. It was nice not sitting in a dealership for hours. We was able to enjoy ...
Fast efficient reasonably priced and pleasant accommodating service provided. We had two cars serviced at the same time and it took less than 2 hours. Great coffee.
I stopped in to get my 6 monthly oil change and check up. My car was ready in about an hour and not only had they washed it, they also rotated my tires! I was delighted as I had been too lazy to look into this myself.
Worked with me over months to get the car I wanted. I would go there again. Maybe an Alfa next time! Picked the car because of the dealer.
Great no pressure. Makes buying easy. Great service and fantastic product knowledge. I would highly recommend Arron. Super general manager. Great selection in new and used.
When my car needs service I want upfront, straightforward recommendations or solutions. I got that from Bob and Joe, I recommend Rairdon’s Alfa service department .
Bought a Maserati GT sport from Shane Capper. The help I got was awesome. The car was shipped to Las Vegas and I talked with Shane daily to get the car titled and plated. Shane went the extra mile for me. Thanks Shane. P.S. The Maserati is faster than my vette!
This was our second car purchased at Rairdon Fiat side. Both times RJ was patient with us, was knowledgeable about everything and helped guide us through the entire process smoothly.
Shane is fantastic to work with. Knowledgeable and helpful. I was given all the opportunities to test drive many vehicles. Shane always working for me on the sale.
This dealership was top notch! Josiah and Mike went above and beyond to get us a deal that we would feel great about when leaving the dealership. The gave us our options as far as negotiating, but never pushy what-so-ever; which was a great change from other dealership experiences. They followed up with us step by step, and make it a fantastic experience. Lisa, the finance manager was also a pleasure to work with. She was very informative and also didn't push us into anything we weren't comfortable with. I would love to have ...
Fiat’s service department is great to work with. They listen to your concerns and are quick to fix so you can get back on the road as soon as possible.
They do it right. I've had multiple Fiats, all taken to Rairdon, and the service both they and I have received has always been top-notch.
Correct diagnostic evaluation and bearing replaced in my 2012 Fiat 500. Another facility said problem was bent axle and suggested a completely solution that would have been much more expensive.
I have bought three cars here and every one of them has been given loving care by their service department, even the Abarth that I thrash mercilessly on my daily commute. Excellent people, excellent service. Fiat may have a flawed reputation, but not because of Rairdon. I've owned many cars, and been through many dealers, but none have been better.
Shane, Lisa, Mike, and Casey all seem to have a team spirit. Shane’s product knowledge and low keyed sales approach was great! Lisa and Mike finalized the transaction and were very professional. Mike called the day after we took possession of the car and said he rec’d a recall notice .He was going to send Casey to our home with a loaner Fiat and he will bring my car to the dealership for the work order. This all happened and my car was back within 3 hours. I call this service!!!
Between Shane and Lisa Reybell and Mike they made buying a car a pleasant experience. I had no intention of purchasing a car. LOL I now have a new car!
Shane is a great salesperson!! He is very knowledgeable and was extremely helpful!!! The process was very smooth!! He made me feel like part of the family!’n
I purchased a vehicle through Shane at the dealership. He made the experience the best one that I've had. Highly recommend reaching out to him.
My experience at Rairdon?s was very pleasant. Josiah was very knowledgeable and worked hard to make me a deal that worked for me. I will definitely come back for my next car!
A+ service. The manager and front desk are really nice to customer . Even provide a rental car to me. Which is a Maserati. The detailing is clean and perfect.
Aaron at Alfa Romeo is awesome! So nice and super helpful, went above and beyond to help with leasing our new car. So happy we found them!
From the first phone call to when I drove away in my new 2017 Fiat 124 Spider, everyone at Rairdon's was great to work with. My salesperson, Lisa, was as excited and enthusiastic as I was throughout the process. Highly recommend!
Both buying a new Alfa and going in for our first service visit were great experiences. Shane Capper is just what you?d create if you could design your own car salesperson, and the service crew were wonderful. These guys are leagues ahead of most auto dealerships, and we know from 50 years experience!
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